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Dallas, Texas – February, 2006 - Ralyn Business Intelligence (RBI) launches Phase Two of their BRP Customer Satisfaction Index (CSI) Reporting. Now dealers can access their CSI reports in real time online.

“The NEW 2006 BRP CSI system is a web and IVR (Interactive Voice Response) based initiative designed to accurately gauge your customers’ experience and deliver the results to your dealership using real time reporting”, explains Lynn Stephen, President of RBI.

“We are happy to announce the latest phase of our CSI program to our Dealer Network for 2006. With our 10 plus year relationship with RBI we are continuing to invest in customer satisfaction management. Ralyn Business Intelligence continuously provides state of the art solutions to customer data management.”, says Rene Quenneville, Director Network Support for BRP.

This CSI system was built based on dealer requests during CSI Phase One and the pilot project conducted in 2005.

“As a participant in the Pilot Project I was very impressed with the ease of use and the detail of the drill down. It’s very useful to know what my customers are saying. The CSI system has changed our business structure. The customers’ comments have helped us improve our store to better suite their needs.” says Korey Cronquist of Team CC.

RBI will be holding CSI seminars at this year’s BRP Club, in Dallas from February 28th-March 6th. The seminars will cover the launch and how to effectively use the reports and hot sheets. Dealers attending the seminars will also receive tips on how to raise their customer voice score and effective customer management techniques.

RBI enables organizations to proactively manage their customers, employees, dealers and franchisees using real time business intelligence solutions through an integrated portfolio. RBI provides clients the insights to make real-time strategic and tactical decisions that impact Brand Performance.


For more information please contact:

Lynn Stephen
President, RBI
416 646 7588 x11
lsb@ralyntraining.com
www.ralyntraining.com

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